Remote Infrastructure Management (RIM)

Remote infrastructure management (RIM) refers to remotely managing information technology (IT) infrastructure such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company.

Major sub-services included in RIM are:

  • Service desk / Help desk
  • Proactive monitoring of server and network devices
  • Workstation Management
  • Server Management
  • Storage management
  • Application support
  • IT security Management

Remote Infrastructure Management or RIM mainly deals with IT infrastructure and applications. At present, you will find that several business solution companies offer RIM services which take important steps and actions for their customers. The following are a few features offered by service providers:

  • Helpdesk services
  • Server management
  • Desktop services
  • Storage management service
  • Application service